# Woes

Woes is an API-native developer support platform that unifies live chat, email, Discord, API documentation ingestion, authenticated endpoint testing, and grounded AI support agents.

## Entity

- Name: Woes
- Category: API-native developer support platform
- URL: https://woes.dev
- Support: support@woes.dev
- Contact: hello@woes.dev

## Core product facts

- Woes unifies live chat, email, and Discord as channels over one conversation model.
- Woes ingests API documentation and source formats such as OpenAPI, GraphQL, AsyncAPI, Postman, gRPC, SOAP/WSDL, website docs, URLs, raw schema text, and SDK examples.
- Woes uses workspace-scoped API evidence, customer context, confidence checks, and human handoff for grounded AI support.
- API credentials are separate from source content and should not be exposed in plaintext to customers or AI responses.

## Public pages

- About Woes: https://woes.dev/about
- Trust: https://woes.dev/trust
- Privacy: https://woes.dev/privacy
- Terms: https://woes.dev/terms
- Contact: https://woes.dev/contact
- Support: https://woes.dev/support
- Blog: https://woes.dev/blog

## Blog articles

- API Support Needs a Context Layer, Not Another Chatbot: https://woes.dev/blog/api-support-needs-a-context-layer
- Designing a Unified Inbox for Live Chat, Email, and Discord: https://woes.dev/blog/unified-inbox-live-chat-email-discord
- Grounded AI Support Needs Verification and Human Handoff: https://woes.dev/blog/grounded-ai-support-verification-handoff

## Category references

- OpenAPI Specification: https://spec.openapis.org/oas/latest.html
- GraphQL documentation: https://graphql.org/learn/
- AsyncAPI documentation: https://www.asyncapi.com/docs
- Postman Collections documentation: https://learning.postman.com/docs/collections/collections-overview/