Feature

API Documentation Ingestion for Support Teams

API documentation ingestion for support teams using OpenAPI, Postman, GraphQL, AsyncAPI, gRPC, SOAP/WSDL, websites, URLs, raw docs, SDK examples, and GitHub repository context.

Add docs with WoesSee API support

What This Means

Support-ready ingestion is not just file upload. The useful output is structured context that an operator and an AI support agent can inspect and use safely.

  • Detect and parse supported API source formats.
  • Extract endpoint-level details where available.
  • Track source health and coverage so gaps are visible.

The Status Quo

Developer support teams often have useful knowledge split across docs sites, specs, SDK examples, Postman collections, GitHub repositories, and internal notes.

  • Generic AI tools miss product-specific constraints.
  • Support answers drift when docs and support snippets diverge.
  • Operators need a way to see what the agent actually knows.

How Woes Helps

Woes builds a workspace-scoped API context library that supports source inspection, retrieval, score review, and support-agent grounding.

  • Context sources can be rescanned as product docs change.
  • Source scoring highlights coverage and fix prompts.
  • GitHub docs can contribute to source evidence and score quality.

Workflow

  1. 01Choose the source type: spec, docs URL, website, text, SDK example, or GitHub repository context.
  2. 02Let Woes scan and normalize useful support content.
  3. 03Review endpoint, document, chunk, auth, and score coverage.
  4. 04Open the score to see concrete prompts for improving missing or weak context.
  5. 05Attach the source to the support agent so future answers can cite the right evidence.

Fit

Woes is a fit when

  • Your support quality depends on current API docs, source examples, or repository documentation.
  • You want context coverage visible at the source and endpoint level.
  • You need AI support to reference actual workspace content instead of generic model memory.

Woes is not a fit yet when

  • Your team has no durable docs, specs, examples, or repository content to ingest.
  • You want a crawler that ignores safe-fetch and source-boundary protections.
  • You need a general CMS instead of support-ready API context.

FAQ

What source formats can Woes ingest?

Woes can ingest OpenAPI, Postman, GraphQL, AsyncAPI, gRPC, SOAP/WSDL, websites, URLs, raw schema text, SDK examples, and GitHub repository context.

What does ingestion create?

Woes normalizes useful source content into workspace context that can include endpoints, auth notes, schemas, examples, documents, and retrieval chunks.

Can GitHub docs be used as support context?

Yes. GitHub repository context can contribute indexed repository documents and chunks for scoring and agent evidence.

Are API credentials part of ingested source content?

Credentials are handled separately from source content, redacted before model calls, and should not be returned in customer-facing answers.